Rescheduling Exam & Exam Centre
How do I re-schedule my exam?
For general rescheduling before the deadline for your exam window, visit the link on your candidate tile.
What happens if my exam is rescheduled by Prometric?
Exam reschedules are not common, but do occur for a number of reasons, including pandemic restrictions, weather events and local situations. Whenever possible you will be rescheduled into the same location and exam window for a different date. If there are no open appointments at that location, you will be rescheduled within a 50-mile radius of your originally selected center.
What if I am rescheduled for a date that won’t work for me?
Sometimes it may be necessary to reschedule your appointment for a date that is sooner than your original appointment. We realize this may be inconvenient.
If your rescheduled appointment does not work with your schedule, you can attempt to contact Prometric at 1-800-310-6402 or 443-751-4833 for assistance with rescheduling. Due to high call volume, you may experience long wait times.
If there is no test center within a 50-mile radius, your appointment will be cancelled, and you will need to contact CFA Institute for more options. You may be eligible for a deferral to another exam window. Contact CFA Institute for more information.
What happens if my exam is cancelled and not rescheduled?
In the event your exam is cancelled, you will first hear from Prometric via email. This email will come from firstname.lastname@example.org. Please label this address as a safe sender so that this email does not go to your junk folder.
CFA Institute will contact you within 15 days of the cancellation to provide you with additional information and your options.
When will I be able to re-register if my exam is cancelled?
If it is necessary to cancel your exam, CFA Institute will provide you with information on the available testing windows within 15 days of your cancellation. You will have until the registration deadline for each of these testing windows to reregister. For example, if you select the Nov 2021 exam, you will have until 20 July to register. See all the deadlines here.